FAQ

I Changed My Mind. Can I Get A Refund Or Make An Exchange For A New Size/Color?

We Do Not Accept Returns For Refunds, Credits, Or Exchanges. All Sales Are Final. Please Make Sure That You Have Carefully Reviewed All Information In Your Order Prior To Finalizing Your Purchase, Including Your Billing And Shipping Address, E-mail And Telephone Number.

 

How Do I Know That The Size I Ordered Is The Right Size For Me?

Products Are Made To Fit True To Size. There Are No Exchanges Allowed So Please Make Sure That You Have Selected The Right Size For Each Item Prior To Selecting It For Purchase. Please Refer To Our Washing Guide For Best Results.                                     

 

Can I Track My Order?

All Customers Receive A Shipping Confirmation E-mail When Their Order Ships, Which Includes The Tracking Number Of Your Order. To Track Your Package, Go To The Link Provided In The Order Or Manually Enter Your Tracking Number On The Shipping Carrier Website.

 

When Will I Receive My Order?

Please Allow 3 - 5 Business Days For Order Processing And Verification, And An Additional 7 - 10 Business Days For Ground Shipping. We Do Not Ship Out On Saturdays Or Sundays. If Your Order Has Not Arrived Within The Aforementioned Guidelines Please Contact Us To Receive Confirmation Of Shipment, If Shipment Is Confirmed Please Contact Shipping Carrier For More Information.

 

What Shipping Carrier Do You Use? 

We Ship All Orders Via UPS And USPS (Domestic) And USPS (International). We Do Not Use Any Other Shipping Carrier.

 

Can I Contact You Directly With Any Questions?

Please Email flawlessdsnco@gmail.com With Any Questions Regarding Your Order Or Submit Your Question At The Bottom Of Our Website (Contact Us). We Will Do Our Best To Reply To Your Question(s) Within 48 Hours.

 

Why Does My Billing And Shipping Address Have To Match?

We Require That Your Billing And Shipping Address Match As An Additional Step To Prevent Credit Card Fraud.

 

I Do Not Live In The United States. Can I Place An Order?           

Yes, We Accept Orders Internationally. Please Understand Our Shipping Rates Will Increase For Orders Outside Of The U.S.

 

Can I Order Other Items That Are Not Offered On The Web Store?               

We Are Only Offering A Select Group Of Items Through The Web Shop At This Time. Our Inventory Changes Daily, So Please Check Back For Store Updates And Follow Our Instagram @flawlessdsnco For News Announcements On Product Releases.

 

Do You Sell Wholesale?

We Are Currently Only Accepting Inquiries Regarding Wholesales.